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Redknee Solutions Inc. (TSX: RKN), a provider of business-critical billing and charging software and solutions for communications service providers, announced that BH Telecom, the largest operator in Bosnia and Herzegovina and an acquired customer, has signed a multi-million dollar deal to upgrade to the latest version of Redknee's converged billing, charging, policy and customer care solution. With Redknee's charge@once unified solution, BH Telecom will be equipped to accelerate its strategy to grow its 45 percent share of the market. Redknee's agile solution provides communications service providers (CSPs) with the flexibility and scalability to build customer loyalty, generate new revenue streams, and increase market share.
With the Bosnia and Herzegovina mobile market evolving, competition intensifying and customer demand for innovative services increasing, BH Telecom will leverage Redknee's charge@once unified platform to maintain its market lead, improve competitiveness and offer its subscribers a greater range of personalized and value-added services. In addition, Redknee's real-time converged billing and charging solution is being installed in a replicated environment for geographic redundancy to deliver business continuity support. As part of the upgrade to charge@once unified, BH Telecom will utilize Redknee's customer care solution to provide advanced support to its customer care agents, enabling them to quickly resolve subscriber issues and market new incentives and promotions to attract customers.
charge@once unified is part of Redknee's comprehensive portfolio of billing, charging, policy and customer care solutions, which is supporting the growth and profitability strategies of more than 200 CSPs in over 90 countries.
Nedžad Rašidbegović, CEO at BH Telecom, commented: "To maintain our market lead and provide our customers with value-added services, BH Telecom required a flexible, scalable converged billing and customer care solution that would support our growth and business continuity strategy. With Redknee's billing, charging and customer care solution we will be able to differentiate our services to provide unique and innovative offerings to our customers, generate profitability and support our business in the future."
Lucas Skoczkowski, CEO at Redknee, added: "This contract with BH Telecom to upgrade to Redknee's converged billing and charging solution highlights Redknee's ability to support our communications service provider customers with highly agile, scalable and flexible monetization and subscriber management solutions. Our solution will enable BH Telecom to deliver innovative personalized offers and services faster to the market, generate new revenue streams and maintain its market share. Redknee is committed to its customers and will continue to invest in our market-leading real-time converged billing and charging solution to support their growth and profitability strategies."
Redknee supports CSPs with a complete portfolio of monetization and subscriber management solutions for mobile network operators, MVNE/Os, and service providers across the world. Redknee enables CSPs to monetize and optimize the subscriber experience across the entire customer lifecycle. From activation to provisioning, to providing a 360 degree view of the customers' usage, preferences, and integration with 3rd party social media sites, to empowering customers with self-care tools and the ability to pay for services on the go, Redknee provides one of the industry's most comprehensive real-time converged billing, charging, customer care and payments solutions. Redknee's highly scalable and flexible solution enables CSPs to monetize third party relationships and content, support resellers and dealers and launch multi-country operations quickly, effectively and with a low total cost of ownership. Available on-premises, cloud-based and as a Software-as-a-Service offering, Redknee provides a complete monetization and subscriber management solution to more than 200 service providers, including some of the largest Tier 1 operators in the world. RedKnee
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